Third-Party Order & Refund Policy Notice

SmartTV Matrix does NOT directly sell television products, process online payments, manage shipping logistics, or handle customer returns.

1. Amazon Order Processing

All television purchases initiated through SmartTV Matrix are completed directly on Amazon.com. As a result:

• Payment processing, credit card billing, and order confirmations are performed by Amazon.
• Shipping, white-glove delivery, order tracking, and freight scheduling are managed by Amazon and applicable sellers.
• Order cancellations, returns, damage replacements, and refunds are governed strictly by Amazon's Return Policies.

2. How to Request Return or Refund

If you need to return a television, track a shipment, or request a refund for a product purchased via an Amazon link on our site, please log into your Amazon account and navigate to Your Orders to initiate support directly with Amazon customer service.